Frequently asked questions
Frequently asked question 1
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Please check the available options during the checkout process.
Frequently asked question 2
How long does it take to arrive once I place an order?None of our products are kept in storage. As soon as you order, every product is tailor made from scratch according to your specifications. Therefore we ask that you double check your sizes before confirming your order and please allow a maximum of 10 - 15 working days for your order to be made and shipped to you.
Frequently asked question 3
Do you offer discounts or promotions?
We occasionally run promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
Frequently asked question 4
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your hoodie.
Frequently asked question 5
Is my personal information secure on your website?
Yes, we take your privacy and security seriously. Our website uses industry-standard encryption to protect your personal information, and we do not share your data with third parties without your consent.
Frequently asked question 6
Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you can select your location to see if it is eligible for shipping.