Inganekwane - Mzansi Unisex Heavyweight Oversized Sweatshirt

Translation

Inganekwane - A Legend

Oversize is never out of fashion. Made of 100% combed cotton, this high-quality sweatshirt offers both comfort and style. Its simplicity and relaxed silhouette make any look that your pair it with feel effortless. 

• Crew neck
• Long sleeves
• Drop shoulders
• Loose fit
• 100% combed cotton
• High-temperature steam pre-shrunk
• Reactive-dyed 3.5
• Fabric weight: 370g/m², 26 singles double yarn
• Side-seamed construction
• Taped neck and shoulders
• Double-stitched ribbed collar, cuffs, and hem

Wash on the reverse side with neutral detergents. Do not soak, expose to the sun, and bleach. Iron, steam, or tumble dry at low temperature(max 30℃ or 90℉).

We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.

For hygiene purposes, no refunds will be given for items that have aftershave, make-up, body odour, cigarette smoke or pet has on the clothes.

Footwear must be tested and tried on indoors. We will not refund any footwear that has been worn outdoors.

We reserve the right to return your order back to you if it does not adhere to all of the above. 

To start a return, you can contact us at admin@zimgigabyte.org. If your return request is "accepted," you will receive return shipping instructions via email (check spam/junk folder).

If your return request is "rejected," your request has failed to meet our return terms and conditions and unfortunately we cannot offer a return for the item.

You can always contact us for any return questions at admin@zimgigabyte.org. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too. 

Returns and refunds cannot be accepted under the following conditions: 

1. Violation of the Return Window

Returns are typically only accepted within a specified time frame, (14 days) from the purchase date. Requests made after this period can be denied.

2. Condition of the Item

Worn or Damaged Items: Items that show signs of wear, damage, or alterations may not qualify for returns unless they are defective.

Missing Tags: Clothing without original tags, labels, or packaging can be rejected.

Hygiene Concerns: Intimate wear (e.g., underwear, swimwear) or items with visible stains or odors may not be eligible for return due to hygiene reasons.

3. Final Sale Items

Items marked as "final sale," "clearance," or "non-refundable" are usually not returnable, as stated in the purchase agreement.

4. Custom or Personalized Orders

Clothing that has been tailored, customized, or monogrammed typically cannot be returned unless there is a manufacturing defect.

Most of our products are personalized (when you place an order, the product is tailor-made to your stated specifications) therefore, a refund/return may not be possible  unless they are defective. 

Customization Makes the Item Non-Resellable

Personalized items are tailored to the customer's specific requests (e.g., monograms, custom sizes, unique designs), making them unsuitable for resale to other customers.

If the customer provided incorrect details for the customization (e.g., misspelled names, wrong sizes, or colors), Zimgigabyte LTD is not responsible for these errors and can deny a return or refund.

Personalized items are made to order, so returns based solely on the customer changing their mind (e.g., no longer liking the design) are typically not accepted.

Zimgigabyte LTD can deny a return if the item is free of defects and matches the specifications provided by the customer. Only defects (e.g., errors in stitching, wrong customization) would justify a return or refund.

Custom or personalized items often fall under "final sale" categories, meaning they cannot be returned or refunded under any circumstances unless there's a breach of contract (e.g., the item doesn't meet the agreed specifications due to defect).

Exceptions 

Zimgigabyte LTD is obligated to accept returns for personalized items in the following cases:

Manufacturing Errors - The item does not match the customization details provided by the customer (e.g., wrong name, incorrect size, or color).

Defective Items - The product has material or workmanship defects unrelated to customization and different from the condition upon which it was checked on dispatch.

Customer Tips

Double-check customization details before placing an order.

Review our personalized item policy (above) and applicable consumer protection laws.

If the item arrives defective or doesn't match the customization request, document the issue (e.g., photographs) and contact us promptly.

These steps help ensure clarity in the purchase process and minimize disputes.

5. Receipt or Proof of Purchase Missing

Many companies require a receipt, proof of purchase, or order number to process returns. If the customer cannot provide this, the request may be denied.

6. Non-Compliance with Online Return Procedures

For online purchases, customers may need to follow specific return instructions, such as obtaining a return authorization or using a prepaid label. Failure to comply might result in a denial.

7. Improper Use of Return Policy

Excessive or fraudulent returns (e.g., buying clothing to wear once and then returning it) can lead to the denial of future returns or even blacklisting.

8. Defects Caused by the Customer

If a customer damages the item (e.g., through improper washing or storage) and it wasn't defective at the time of purchase, a return can be denied.

Returns or refunds based on incorrect claims (e.g., claiming the wrong size was sent when it matches the order) might be rejected after verification.

9. Incorrect or Unverified Claims

Returns or refunds based on incorrect claims (e.g., claiming the wrong size was sent when it matches the order) might be rejected after verification.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@zimgigabyte.org.